FIFA Fan Experience & Innovation Coordinator for 2026 World Cup Role Opportunity

FIFA is hiring for an exciting opportunity as a Coordinator of Fan Experience & Innovation for the 2026 World Cup. This global sporting event will bring together fans, players, and partners from all over the world. With 48 teams and 1,200+ players competing across 16 venues in the United States, Canada, and Mexico, this tournament promises to redefine the fan experience.

Overview of the Role

The Fan Experience & Innovation Coordinator will report to the Manager of Fan Experience and Innovation. This individual will play a crucial role in enhancing the digital and physical experiences of fans attending the FIFA World Cup 2026. By utilizing innovative technologies, the coordinator will help ensure a seamless experience for millions of attendees.

Key responsibilities include:

Supporting the alignment of organizational strategies with fan experience initiatives.
Assisting in the development of new Tournament App features.
Collaborating with stadium counterparts and internal functional areas to ensure smooth operations.
Identifying and resolving technical gaps affecting stadium-based fan experiences.
Monitoring app performance through testing and dashboards.
Coordinating on-site digital and physical fan engagement activities.
Refining fan experience requirements for each stadium to maintain accuracy and relevance.
Developing a culture of innovation across functional areas to solve organizational challenges.
Identifying and evaluating innovative companies and solutions for collaboration.

Qualifications and Skills

Candidates must possess a university degree or equivalent training in a relevant field. FIFA emphasizes the importance of teamwork, problem-solving, and attention to detail. Applicants should have exceptional organizational and communication skills, along with the ability to work independently under tight deadlines.

Other qualifications include:

A positive attitude, patience, and persistence.
Strong judgment and task prioritization skills.
Conflict resolution and solution-oriented mindset.
International and cross-cultural work experience is preferred.

Experience and Technical Skills

The ideal candidate will have 1-3 years of experience in project management, product management, or fan experience. Familiarity with event project management and expertise in developing fan experiences are crucial. Candidates should also have knowledge of international football and the FIFA World Cup.

Technical proficiency in tools such as Confluence, Jira, and Miro is essential. Additionally, fluency in English is required, while Spanish or French proficiency is a plus.

About the FIFA World Cup 2026

The 2026 FIFA World Cup will be the first-ever tournament to feature 48 teams. Spanning three countries, the event offers fans and players an unprecedented level of participation and engagement. FIFA aims to deliver the most innovative and accessible World Cup experience yet, combining digital solutions with exceptional on-site services.

The Fan Experience & Innovation sub-project focuses on providing fans with digital and physical solutions. Key features include a revamped stadium section within the official tournament app, ensuring fans have access to information and services that enhance their experience.

Application Process

FIFA’s hiring process involves several stages:

Applied: Submit your application.
Shortlist: Be among the selected candidates.
Phone Screen: Participate in an initial interview.
Offer Stage: Finalists will discuss job offers.
Offer Extended: Receive a formal offer.
Hired: Join the FIFA team.

This role is a fixed-term, full-time position based in Miami, Florida. If you are passionate about creating memorable fan experiences and have the required skills, this is your chance to join FIFA in delivering an unforgettable World Cup. Apply Now!

Apply today to be part of the 2026 FIFA World Cup journey! For more information, visit FIFA’s official careers page.